Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to processing and delivering your order as quickly and safely as possible. Please review our shipping policy below.
Order Processing
Orders are typically processed within 2–5 business days after payment has been successfully completed.
Orders placed on weekends or public holidays will be processed on the next business day. During holidays, sales events, product launches, or periods of high order volume, processing may take slightly longer.
Once an order has entered the processing or shipping stage, we may not be able to cancel it or change the shipping address.
Shipping Time
Estimated delivery times are:
- United States: 10–15 business days
- Canada: 10–20 business days
- United Kingdom and Europe: 10–20 business days
- Australia and New Zealand: 10–20 business days
- Other international destinations: 10–25 business days
Delivery times are estimates only and do not include order processing time.
Shipping delays may occur due to customs inspections, severe weather, carrier delays, holidays, incorrect addresses, remote delivery locations, or other circumstances outside our control.
Shipping Fees
Shipping fees are calculated and displayed at checkout based on the delivery destination, order value, shipping method, and current promotions.
Orders may qualify for free shipping when they meet the minimum purchase requirement displayed on the website.
Tracking Information
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 2–5 business days to update after the package has been shipped. This does not necessarily mean the package has stopped moving.
Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the package when necessary.
Split Shipments
Orders containing multiple products may be shipped in separate packages due to inventory availability, product type, or warehouse location.
If your order is divided into multiple shipments, you may receive more than one tracking number, and the packages may arrive on different dates. Additional shipping fees will not be charged for split shipments unless otherwise stated at checkout.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address, including:
- Full recipient name
- Street address
- Apartment or unit number
- City, state, and postal code
- Valid phone number and email address
We are not responsible for delays, failed deliveries, or lost packages caused by an incomplete or incorrect address provided by the customer.
Please contact customer support immediately if you notice an error in your shipping address. We will make reasonable efforts to update it before shipment, but address changes cannot be guaranteed once an order has been processed or shipped.
Failed or Returned Deliveries
A package may be returned to the sender because of an incorrect address, an unclaimed package, delivery refusal, an unavailable recipient, or repeated unsuccessful delivery attempts.
If a package is returned due to an issue caused by the customer, additional shipping fees may apply before the order can be reshipped. Original shipping fees are non-refundable unless the return was caused by an error on our part.
Delayed Packages
Carrier delays may occasionally occur and are outside our direct control.
If your tracking information has not updated for several business days, please allow additional time for the carrier to complete delivery. Contact customer support if the package has exceeded the estimated delivery period, and we will assist you in checking its status.
A shipping delay does not automatically qualify an order for a refund while the package remains in transit.
Packages Marked as Delivered
If your tracking information shows that the package was delivered but you cannot locate it, please:
- Check your mailbox, porch, garage, building reception, and other safe delivery areas.
- Ask household members, neighbors, or building staff whether they accepted the package.
- Wait up to 48 hours, as some carriers may update the delivery status before the package is physically delivered.
- Contact the local carrier or post office for delivery confirmation.
Please contact customer support after completing these steps. We will review the shipment and assist where possible.
We are not responsible for packages that are lost or stolen after the carrier has confirmed successful delivery to the address provided at checkout.
Lost or Damaged Packages
If your package appears to be lost in transit or arrives damaged, please contact customer support and provide:
- Your order number
- Your full name
- A description of the issue
- Photos or videos of the damaged package and product, when applicable
Damage must be reported within 7 days of delivery. Claims submitted after this period may not be eligible for replacement or compensation.
Customers may be required to cooperate with the shipping carrier during an investigation.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.
We are not responsible for delays caused by customs inspections or for packages refused due to unpaid customs charges.
Shipping Restrictions
Some products may not be available for delivery to certain countries, territories, PO boxes, military addresses, or remote locations.
Available shipping options will be displayed at checkout. We reserve the right to cancel and refund an order if we are unable to deliver it to the address provided.
Contact Us
For questions regarding shipping or delivery, please contact our customer support team and include your order number so we can assist you efficiently.